Returns & Exchanges Policy

Last Updated: September 2026

At Triva Collection, we want you to be happy with your purchase. Please check our size guide and product details carefully before placing your order.

Change of Mind & Sizing

Triva Collection does not offer refunds for change-of-mind or sizing issues.

If your purchase does not fit, you may request an exchange for:

• The same item in another available size; or
• A different item of the same value, subject to availability.

If the replacement item costs more, you will need to pay the difference. If it costs less, the difference will not be refunded.

Exchange Conditions

Change-of-mind and sizing exchanges must be requested within 14 days of receiving your order.

The item must:

• Be unworn and unused;
• Be in original condition;
• Have all original tags and labels attached;
• Have no stains, makeup, perfume, odours or signs of wear;
• Not have been washed, altered or damaged; and
• Be accompanied by proof of purchase.

Please contact us before returning an item. Customers are responsible for return postage and any applicable postage costs for sending the replacement item for change-of-mind or sizing exchanges.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged, unsafe, significantly different from its description, or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact us as soon as possible.

Depending on the circumstances and seriousness of the problem, you may be entitled to a repair, replacement or refund as required by Australian Consumer Law.

Our exchange-only policy for change-of-mind and sizing issues does not affect your rights under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you have under Australian Consumer Law.

Important

For change-of-mind or sizing issues: Exchange only — no refund.

For products covered by Australian Consumer Law: Your legal consumer rights continue to apply.

To request an exchange or report a product issue, please contact Triva Collection through our Contact Us page and provide your order number and details of your request.