Terms of Service

Last Updated: September 2026

Welcome to Triva Collection. These Terms of Service set out the terms and conditions that apply when you browse, use or purchase products through our website.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Triva Collection

Triva Collection is an Australian online clothing retailer offering women's clothing and fashion products through our online store.

Throughout these Terms, “Triva Collection”, “we”, “us” or “our” refers to Triva Collection, and “you” or “your” refers to the person accessing our website or purchasing our products.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use our website for fraudulent or unlawful activities;
• Attempt to interfere with the operation or security of our website;
• Copy, reproduce or use our website content without permission;
• Upload or transmit malicious software or harmful material; or
• Use our website in a way that may damage, disable or impair our services.

We reserve the right to restrict or terminate access to our website where reasonably necessary, including where there has been misuse or unlawful activity.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate and up to date.

However, colours may appear slightly different depending on your device, screen settings or lighting conditions.

Measurements and sizing information are provided as a guide. Customers are responsible for reviewing the available size information before placing an order.

Minor variations in handmade or hand-finished products may occur and do not necessarily constitute a defect.

Nothing in this section limits your rights under the Australian Consumer Law.

4. Product Availability

All products are subject to availability.

We may limit the quantity of products available for purchase or discontinue products at any time.

If you place an order for a product that is unexpectedly unavailable, we will contact you and provide an appropriate solution, including a refund where required by law.

5. Prices

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

We reserve the right to change product prices at any time. Any price change will not affect an order that has already been accepted and paid for, except where required to correct an obvious pricing or display error.

Where applicable, shipping charges and other costs will be displayed before you complete your purchase.

6. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will generally receive an order confirmation by email. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been accepted.

We may cancel or decline an order where reasonably necessary, including where:

• The product is unavailable;
• There is an obvious pricing or product-description error;
• We reasonably suspect fraudulent or unauthorised activity; or
• We are unable to fulfil the order.

If we cancel an order after payment has been received, any amount required to be refunded will be refunded using the applicable payment method, subject to your rights under Australian law.

7. Payment

Payment must be successfully completed before an order can be processed and dispatched.

We accept the payment methods displayed at checkout.

Payment processing may be handled by third-party payment providers. By using a third-party payment method, you may also be subject to that provider's terms and conditions.

8. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, extreme weather, public holidays or other delivery disruptions.

For further information, please refer to our Shipping Policy.

If an order does not arrive within a reasonable timeframe, please contact us so that we can assist.

Nothing in these Terms limits any rights you may have under Australian Consumer Law in relation to delivery or goods that have not been supplied.

9. Returns and Exchanges

Our change-of-mind and sizing policy is exchange only.

If an item does not fit, you may request an exchange for another available size or a different item of the same value, subject to the conditions set out in our Returns & Exchanges Policy.

Change-of-mind or sizing exchanges do not qualify for a refund.

For complete details, please refer to our Returns & Exchanges Policy.

Nothing in our Returns & Exchanges Policy or these Terms removes or limits your rights under the Australian Consumer Law.

10. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law (ACL) or any other applicable law.

Our products come with consumer guarantees that cannot legally be excluded.

Depending on the circumstances, if a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund.

If there is a major failure, you may have the right to reject the goods and choose a refund or replacement, as provided by law.

We will handle eligible product issues in accordance with our legal obligations.

11. Promotions and Discount Codes

From time to time, Triva Collection may offer promotional discounts, coupon codes or special offers.

Unless otherwise stated:

• Promotional codes must be used during the promotional period;
• Only one promotional code may be used per order;
• Promotional codes cannot be exchanged for cash;
• Promotional codes cannot be applied retrospectively to previous purchases; and
• Promotional offers may be subject to additional conditions displayed at the time of the promotion.

We reserve the right to correct obvious errors or withdraw a promotion where reasonably necessary.

Any promotion will be conducted in accordance with applicable Australian law.

12. Intellectual Property

All content on the Triva Collection website, including but not limited to:

• Logos;
• Brand names;
• Product photographs;
• Product descriptions;
• Graphics;
• Website design;
• Text;
• Images; and
• Other original materials

is owned by or licensed to Triva Collection unless otherwise stated.

You must not reproduce, copy, modify, distribute, publish or commercially use our content without our prior written permission, except where permitted by law.

13. Customer Reviews and Content

If you submit a review, photograph, comment or other content to Triva Collection, you must ensure that you have the right to provide that content and that it does not:

• Contain unlawful, threatening or defamatory material;
• Infringe another person's intellectual property or privacy rights;
• Contain misleading information; or
• Contain malicious software or harmful material.

By submitting content to us, you grant Triva Collection permission to use, reproduce and display that content for legitimate business and promotional purposes, subject to applicable law.

We may remove content that we reasonably consider inappropriate, unlawful, misleading or inconsistent with these Terms.

14. Third-Party Services and Links

Our website may use or provide links to third-party services, payment providers, delivery providers, social media platforms or other websites.

We do not control third-party websites or services and are not responsible for their content, availability, policies or practices.

Your use of third-party services may be subject to their own terms and conditions.

15. Website Availability

We aim to keep our website available and operating correctly. However, we do not guarantee that the website will always be available, uninterrupted or free from errors.

Website availability may occasionally be affected by maintenance, technical issues, internet disruptions or circumstances outside our reasonable control.

16. Limitation of Liability

To the maximum extent permitted by law, Triva Collection will not be responsible for loss or damage arising from your use of our website where that loss or damage could not reasonably have been expected.

However, nothing in these Terms excludes, restricts or modifies any liability or consumer rights that cannot legally be excluded under Australian law.

Where the Australian Consumer Law applies, your statutory rights and remedies continue to apply.

17. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website and placing an order, you acknowledge that your information may be collected and used for purposes such as processing orders, payment, delivery, customer support and other purposes explained in our Privacy Policy.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on our website with the revised “Last Updated” date.

Changes will apply from the date they are published, unless otherwise stated.

Changes will not remove or reduce rights that you have under applicable Australian law.

19. Governing Law

These Terms are governed by the laws applicable in Australia.

Nothing in these Terms prevents you from exercising any rights or remedies available to you under applicable Australian consumer protection laws.

20. Contact Us

If you have any questions about these Terms of Service, your order or our policies, please contact Triva Collection through the Contact Us page on our website.

We will endeavour to respond to enquiries as soon as reasonably possible.

Important Notice

These Terms of Service are intended to provide clear terms for customers of Triva Collection and to operate consistently with Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded under Australian law.