Shipping Policy

Last Updated: September 2026

At Triva Collection, we aim to process and deliver your order as efficiently as possible. Please read the following information before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or Australian public holidays will generally be processed on the next business day.

During busy periods, promotional events or holiday periods, processing may take longer. If there is an unexpected delay, we will endeavour to keep you informed.

2. Delivery Within Australia

We currently offer delivery within Australia.

Delivery timeframes depend on your location and the delivery service used. Estimated delivery timeframes will be provided where available during checkout.

Delivery timeframes are estimates only and are not guaranteed unless expressly stated otherwise.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout before you complete your purchase.

From time to time, Triva Collection may offer free shipping promotions or other delivery offers. Any applicable conditions will be displayed during the promotion.

4. Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Customers should ensure that the delivery address and contact details provided at checkout are accurate.

5. Incorrect Delivery Information

Triva Collection is not responsible for delays or additional delivery costs caused by incorrect or incomplete information provided by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has been dispatched.

6. Delivery Delays

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including:

• Courier or postal delays;
• Severe weather;
• Natural disasters;
• Public holidays;
• Industrial action;
• Transport disruptions;
• Incorrect address information; or
• Other circumstances beyond our reasonable control.

If your order is significantly delayed or does not arrive within a reasonable timeframe, please contact us so that we can investigate the matter.

Nothing in this policy limits your rights under the Australian Consumer Law.

7. Lost or Missing Orders

If your order appears to be lost or has not arrived within a reasonable timeframe, please contact Triva Collection.

We will work with the relevant delivery provider to investigate the matter and determine the appropriate next step.

Where Australian Consumer Law requires us to provide a remedy, we will do so.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and product.

We will assess the issue and provide an appropriate remedy where required by Australian Consumer Law.

9. International Shipping

If international shipping is offered by Triva Collection, additional delivery charges, customs duties, taxes or other fees may apply.

Any customs duties, import taxes or charges imposed by the destination country are generally the customer's responsibility unless otherwise stated at checkout.

International delivery timeframes may vary considerably depending on the destination and customs processing.

10. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

If an order has not been supplied within the timeframe agreed with you, or within a reasonable timeframe where no timeframe was agreed, you may have rights under Australian Consumer Law.

11. Contact Us

If you have questions regarding shipping or delivery, please contact Triva Collection through our Contact Us page.

Please include your order number and relevant delivery details so that we can assist you.